I am a performance consultant with over 20 years experience in enterprise training, e-learning systems and organizational effectiveness. My academic background in psychology and educational technology led me to early work designing learning systems in the finance, defense and technology sectors including Bank of Montreal and Hewlett Packard. Those were also the heady days of quality and productivity improvement. Through many process improvement and performance consulting projects I found connections in the methods of process re-design, Human Performance Technology, and Organizational Development that I use in my performance improvement work to this day.
When the Internet emerged my interests returned to the potential of technology-based learning and I took a position directing an applied research unit at Mount Allison University. With the partnership of businesses like Digital, Anderson Consulting and NBTel (all recently consumed in well known mergers), we learned much about how to best use learning technologies to improve skilled performance in the workplace. Much of our work focused on the development of electronic performance support tools, collaborative learning systems, and the effective use of Learning and Learning Content Management Systems.
I returned to the private sector to lead consulting practices with IBM Human Capital Solutions and e-learning ventures where I refined my approaches to learning design and organizational performance consulting. I have worked extensively in the technology, finance, government, retail, education and most recently healthcare and pharmaceutical sectors.
I have a B.A. in Psychology and M.A. in Educational Technology. I am a Certified Training and Development Professional (CTDP) and Certified Management Consultant (CMC). I speak frequently at professional conferences, write for training and e-learning professional journals and have taught Needs Assessment and Evaluation at Ryerson University. I am member of the International Society for Performance Improvement, the Canadian Society for Training and Development, and the Canadian Association of Management Consultants.