Mapping Informal and Formal Learning Strategies to Real Work
During the Q&A at a recent conference session on Social Learning a retail industry attendee asked: “I have to train 300 store level associates in new product knowledge in the next three months. Is social learning really what I want?” What would your answer be?
I advocate informal and social learning vehicles when appropriate and get as excited about their uses as you likely do, but it’s not a panacea for all our learning woes. The current zeal around social learning solutions can distract from real performance needs (we’ve been distracted before). Social learning gets positioned as the enlightened and “correct” solution for the modern workplace. Formal learning is old, tired, and reluctantly tolerated for the vestiges of the traditional, mechanistic workplace.
But, set aside your biases one way or the other for the moment and simply think of the roles and functions you support in your organization. It will vary by industry of course, but your list is going to be some subset of the following:
..Please visit my new blog Performance X Design to read the remainder of this post and others.
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